The most common reason services may be interrupted are due to a missing monthly payment or performing activities that result in one-time charges that go unpaid when they are due. While Flash Mobile allows a brief window for your service to continue without payment to ensure your payment processes, we will suspend your service if prompt payment on due dates is not received.

If your service is suspended and it is related to payment, simply login to your account online or use the Flash Mobile app to make payment and your services will automatically restore. Flash Wireless recommends you ensure the correct card is on file before attempting to make payment and restore service.

Late fee of $5 where applicable and Restore Service fee of $20 when applica ble may apply, in addition to your monthly recurring or one-time charges owed.

To cancel at any time, you must contact one of our Wireless Experts during operating hours. Please be aware that only the account owner can cancel service, any authorized users are unable to make cancellation requests. Requesting a cancellation will take effect immediately.

If you wish to keep your number and take it with you to another carrier, you must complete the number transfer request with your new carrier while your Flash Mobile number is still active. Once your number has successfully transferred to your new carrier, your service with Flash Mobile will immediately terminate. The account owner is responsible for any outstanding Flash Mobile charges or balances owed on your account.

Flash Mobile does not offer refunds for any unused portions of your monthly service charges.

You can always verify your device’s compatibility with Flash Mobile service by selecting Bring Your Own Device under the Shop menu. Instructions and results are available after submitting your device IMEI.

As part of the order process, the Device Compatibility check is required.

On the login page, select the option ″Forgot Password?″. Password reset instructions will be emailed to the contact information associated with your account.

Your username is your mobile number with Flash Mobile and cannot be changed at this time.

Login to the Flash Mobile app or website to manage your cards on file for autopay, or make a one-time payment.

When using the Flash Mobile app, one-time payments are located under Make a One Time Payment. One-time payments made after login to your online account are located under Make a One Time Payment, where instructions to pay your invoice will be visible.

Auto-Pay is required. Update your existing credit card on file when using the Flash Mobile app or using online login under Manage Cards. After adding a new card, ensure the new card is set to Primary as this indicates all charges will apply to the associated Primary card.

Number transfers from a wireless carrier typically complete quickly, but in some situations can take up to 4 hours. If you are transferring a traditional home phone number to Flash Mobile then it could take up to 10 days to complete. In addition, carriers such as Verizon Wireless and AT&T may require additional confirmation before releasing their number to Flash Mobile. If this occurs, Flash Mobile will pause the number transfer request until you are able to complete the steps necessary from your previous carrier.

Flash Mobile will keep you up to date with email notifications to advise you during your number transfer process. You can always login to your account online to view the status or re-submit a number transfer request after making corrections.