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Device Support

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  • 5G Network
  • Mobile Hotspot
  • Wi-Fi Calling & Testing
  • International Calling & Texting
  • International Roaming

Do You Have a Mobile Data Connectivity Issue?

Frequently Asked Questions & Resources

Yes, Flash Mobile supports an eSIM for select devices. Currently, Flash Mobile only supports an eSIM for iPhones, Google Pixel, and select Samsung devices.

Yes, you can. You must first have an eSIM phone/device. If your current phone/device is eSIM-compatible you will simply be converting from a physical SIM card to an eSIM on that phone/device. Just log in to your online account, select “SIM Swap” and follow the instructions.

Yes, you can enroll with an eSIM and physical SIM card at the same time. The eSIM enrollments will receive a QR code after the enrollment is complete. The QR code will be presented on the screen and through the email used during the enrollment. Simply scan the QR code using the phone you intend to install your Flash Mobile eSIM on. Then follow the steps on the phone to complete the eSIM installation.

Connectivity to the Flash Mobile network is determined by signal strength and quality, and your voice services and related experience can be affected in low signal areas. If you experience issues with voice or text messaging services, we suggest the following:

    1. Ensure your phone software is up to date
  • 2. Ensure airplane mode is disabled and you are not currently connected to other WiFi or Bluetooth sources
  • 3. Turn your phone completely off and then back on
  • 4. Check the coverage map and attempt connectivity again when in a stronger signal area

If your voice related services are performing as expected but your data services or picture messaging is impaired, Flash Mobile recommends the following:

  • 1. Ensure your phone software is up to date
  • 2. Ensure airplane mode is disabled and you are not currently connected to other WiFi or Bluetooth sources
  • 3. Turn your phone completely off and then back on
  • 4. Check APN settings on your device, save any changes necessary, and restart your phone:
  •  

a. Name: Variable

  • i. APN: wholesale
  • ii. Proxy:
  • iii. Port:
  • iv. Username & Password:
  • v. Server:

b. MMS

  • i. MMSC: http://wholesale.mmsmvno.com/mms/wapenc
  • ii. MMS Proxy:
  • iii. MMS Port: 8080
  • iv. MCC: 310
  • v. MNC: 260
  • vi. Authentication Type:
  • vii. APN Type: default, supl, mms, ia
  • viii. APN protocol: IPv4/IPv6
  • ix. APN roaming protocol: IPv4

Additional high-speed premium data may be available to “top off” your existing metered data plan. Not all plans support this feature, we recommend logging into your account online or via the Flash Mobile app and selecting “Add More Data” for additional information.

When available, this additional 4G high-speed premium data amount can be added in 1GB increments. All top off requests will be immediately charged to the credit card on file with your account and will be made immediately available to use.

A limit of 20 top off requests can be made per line, per billing cycle.

Yes! Flash Mobile supports 5G services. You must have a 5G capable device and be located in an area that has 5G coverage. Please check our coverage map for 5G coverage.

Hotspot is available as a feature of all Flash Mobile plans, check your subscribed plan for allowance amounts and speeds.

Activation of the hotspot feature in compatible devices is located within your phone settings, and will automatically configure with the Flash Mobile network where available.

International calling to other countries (“ILD”) is available with all Flash Mobile plans and may be purchased for an extra charge and added to your account (“ILD Wallet”). Unused balances in your ILD Wallet may be carried forward. Conditions and limitations may apply. Review the applicable ILD package for details. International calls are rounded to the next minute. The International Calling page lists available country calling and texting locations along with any associated rates. Rates are subject to change without notice. Your Flash Mobile ILD Service is available only while you are in Flash Mobile’s service area and will not work in areas served by our roaming partners.

Calls to Canada and Mexico are included at no additional charge. A single end user is allowed no more than 5,000 minutes of calling to Canada and Mexico in any given service cycle.

⁠⁠⁠⁠⁠⁠⁠International roaming (“IR”) is available in 170 plus countries with all Flash Mobile plans and may be purchased for an extra charge and added to your account (“IR Wallet”).  Unused balances in your IR Wallet may be carried forward. Conditions and limitations may apply.  Review the applicable IR package for details. International roaming calls are rounded to the next minute.  The International Roaming page lists available countries where service may be available with any associated rates.  Rates are subject to change without notice.  Standard data speeds approx. 128 kbps. Not for extended international use.  Capable device required.

Voicemail is a feature included at no additional cost to all Flash Mobile plans. Accessing your voicemail may require either an adequate signal for phone calls or connectivity to the internet if you using Visual Voicemail services. A Wi-Fi connection will allow you to use your Visual Voicemail.

If you are experiencing any issues accessing your voicemail, Flash Mobile recommends the following:

  • 1. Ensure your phone software is up to date
  • 2. Ensure airplane mode is disabled and you are connected to a strong cellular or Wi-Fi signal
  • 3. Check that you can access other websites or data sources and that you can successfully complete a call
  • 4. Turn your phone completely off and then back on
  • 5. Check that the SIM card active in your phone matches the one listed on your account

Wi-Fi calling is included at no additional charge with all Flash Mobile plans. Wi-Fi Calling requires a Wi-Fi capable Device enabled for Wi-Fi calling capability and connection to a Wi-Fi source. Not all services available on Flash Mobile’s provider’s network are available while using Wi-Fi Calling. Please note that when making Wi-Fi calls, you are subject to the same terms and rates as regular cellular-connected voice calls � including international call charges. Receiving calls and text messages are included at no additional charge while connected to Wi-Fi. Data while connected to a Wi-Fi source is also not charged and will not count toward your monthly data allowance.

Please see the WiFi calling page or the FAQ below for important information regarding WiFi calling and E911 address registration.

*Please note these instructions may vary based on model device.

IOS

From the Home screen tap Settings

Scroll to Phone

Tap Phone

Tap WIFI calling

Tap or slide the WIFI Calling on this iPhone switch ON.

Tap Enable – Note, if necessary follow the onscreen instructions to enter an address for use in the event of an emergency call. You can update this address at any time.

Android

From the Phone app, tap the Menu icon

Tap Settings

Tap WIFI Calling

Tap or slide the WIFI Calling switch ON – Note, if necessary, follow the onscreen instructions to enter an address for use in the event of an emergency call. You can update this address at any time.

*Calls to 9-1-1 using Wi-Fi Calling operate differently than 9-1-1 calls made over a cellular network or a landline phone. When you call 9-1-1 over Wi-Fi away from your Primary Address, we and our network supplier may have no or very limited information about your location. If possible, use a cellular connection or a landline phone to place any 9-1-1 calls. When making a 9-1-1 call, always state the nature of your emergency and provide both your location and phone number, as the operator may not automatically receive this information. See full Terms and Conditions for details.

For the most up-to-date support, we suggest that you visit the manufacturer support pages:

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