You can always verify your device compatibility with Flash Mobile service by selecting Bring Your Own Device under the Shop menu. Instructions and results are available after submitting your device IMEI.

As part of the order process, the Device Compatibility check is required.

Flash Mobile recommends using the Bring Your Own Device compatibility check tool before placing an order or attempting to activate a new device with your existing service. The tool is powerful, however can be limited as some information is proprietary to the carrier or phone manufacturer and is not made available to Flash Mobile until you attempt to activate.

Some reasons devices may not be compatible:

• Financial obligation to your previous carrier/manufacturer
• Device is locked to a different network and must be unlocked prior to use
• Software incompatibility or outdated software on the device
• Hardware incompatibility because some devices have multiple model variations
• Device has been reported to the Lost/Stolen list and blacklisted from service
• The phone is already active on the Flash Mobile network

Flash Mobile service requires the use of a Flash Mobile branded SIM card. SIM cards are provided when placing a new order, and can be sent to you when troubleshooting or service related issues occur.

Login to your account online for more assistance and to process a SIM card change.

Absolutely! The number transfer process begins when you place a new order, as we collect details about your prior service in order to facilitate the transfer for you. These details include account numbers, name as it appears on the account, and PIN number at a minimum. Email notifications will keep you up to date and advise you when your number has transferred to Flash Mobile and you can activate your new service!

Number transfers from a wireless carrier typically complete quickly, but in some situations can take up to 4 hours. If you are transferring a traditional home phone number to Flash Mobile then it could take up to 10 days to complete. In addition, carriers such as Verizon Wireless and AT&T may require additional confirmation before releasing their number to Flash Mobile. If this occurs, Flash Mobile will pause the number transfer request until you are able to complete the steps necessary from your previous carrier.

Flash Mobile will keep you up to date with email notifications to advise you during your number transfer process. You can always login to your account online to view the status or re-submit a number transfer request after making corrections.

Flash Mobile is a prepaid wireless service which charges you a monthly recurring fee that must be paid each month on your cycle date for your services to continue. Flash Mobile also requires you keep a valid credit card on file to be used to collect your monthly service charges and for any additional optional services you use.

Managing your payment information is available online or via the Flash Mobile app at any time.

Flash Mobile The most common reason services may be interrupted are due to a missing monthly payment or performing activities that result in one-time charges that go unpaid when they are due. While Flash Mobile allows a brief window for your service to continue without payment to ensure your payment processes, we will suspend your service if prompt payment on due dates is not received.

If your service is suspended and it is related to payment, simply login to your account online or use the Flash Mobile app to make payment and your services will automatically restore. Flash Wireless recommends you ensure the correct card is on file before attempting to make payment and restore service.

Late fee of $5 where applicable and Restore Service fee of $20 when applicable may apply, in addition to your monthly recurring or one-time charges owed.

Your previous bills and payment history are available online or via the Flash Mobile app. When online only, you are able to download and save your previous monthly bills.

Usage is made available for the previous 90 days. Usage history is visible both by visiting your account online or via the Flash Mobile app.

You can request changes to your plan at anytime by logging into your account online or using the Flash Mobile app. All plan change requests will take effect the start of your next billing cycle.

Flash Mobile provides a limited number of mandatory notifications regarding your account and billing. We will also notify you of any security related changes made to your account or usage behavior that may affect your service. All notifications will be sent to the email associated with the account and/or via text message to the primary phone number on the account. Changes to your contact information can be made by logging into your account online or via the Flash Mobile app.

To view all previous or missed notifications, the Flash Mobile app keeps a record of all notifications that can be accessed by clicking the bell icon at the top of the app.

To cancel at any time, you must contact one of our Wireless Experts during operating hours. Please be aware that only the account owner can cancel service, any authorized users are unable to make cancellation requests. Requesting a cancellation will take effect immediately.

If you wish to keep your number and take it with you to another carrier, you must complete the number transfer request with your new carrier while your Flash Mobile number is still active. Once your number has successfully transferred to your new carrier, your service with Flash Mobile will immediately terminate. The account owner is responsible for any outstanding Flash Mobile charges or balances owed on your account.

Flash Mobile does not offer refunds for any unused portions of your monthly service charges.

Yes, Flash Mobile supports an eSIM for select devices. Currently, Flash Mobile only supports an eSIM for iPhones, Google Pixel, and select Samsung devices.

No. You can continue to use your physical SIM card.

Yes, you can. You must first have an eSIM phone/device. If your current phone/device is eSIM-compatible you will simply be converting from a physical SIM card to an eSIM on that phone/device. Just log in to your online account, select “SIM Swap” and follow the instructions.

No. A previously used SIM card cannot be reused.

Yes, you can enroll with an eSIM and physical SIM card at the same time. The eSIM enrollments will receive a QR code after the enrollment is complete. The QR code will be presented on the screen and through the email used during the enrollment. Simply scan the QR code using the phone you intend to install your Flash Mobile eSIM on. Then follow the steps on the phone to complete the eSIM installation.

Connectivity to the Flash Mobile network is determined by signal strength and quality, and your voice services and related experience can be affected in low signal areas. If you experience issues with voice or text messaging services, we suggest the following:

1. Ensure your phone software is up to date
• 2. Ensure airplane mode is disabled and you are not currently connected to other WiFi or Bluetooth sources
• 3. Turn your phone completely off and then back on
• 4. Check the coverage map and attempt connectivity again when in a stronger signal area

If your voice related services are performing as expected but your data services or picture messaging is impaired, Flash Mobile recommends the following:

• 1. Ensure your phone software is up to date
• 2. Ensure airplane mode is disabled and you are not currently connected to other WiFi or Bluetooth sources
• 3. Turn your phone completely off and then back on
• 4. Check APN settings on your device, save any changes necessary, and restart your phone:
•  

a. Name: Variable

• i. APN: wholesale
• ii. Proxy:
• iii. Port:
• iv. Username & Password:
• v. Server:

b. MMS

• i. MMSC: http://wholesale.mmsmvno.com/mms/wapenc
• ii. MMS Proxy:
• iii. MMS Port: 8080
• iv. MCC: 310
• v. MNC: 260
• vi. Authentication Type:
• vii. APN Type: default, supl, mms, ia
• viii. APN protocol: IPv4/IPv6
• ix. APN roaming protocol: IPv4

Additional high-speed premium data may be available to “top off” your existing metered data plan. Not all plans support this feature, we recommend logging into your account online or via the Flash Mobile app and selecting “Add More Data” for additional information.

When available, this additional 4G high-speed premium data amount can be added in 1GB increments. All top off requests will be immediately charged to the credit card on file with your account and will be made immediately available to use.

A limit of 20 top off requests can be made per line, per billing cycle.

Yes! Flash Mobile supports 5G services. You must have a 5G capable device and be located in an area that has 5G coverage. Please check our coverage map for 5G coverage.

Hotspot is available as a feature of all Flash Mobile plans, check your subscribed plan for allowance amounts and speeds.

Activation of the hotspot feature in compatible devices is located within your phone settings, and will automatically configure with the Flash Mobile network where available.

International calling to other countries (“ILD”) is available with all Flash Mobile plans and may be purchased for an extra charge and added to your account (“ILD Wallet”). Unused balances in your ILD Wallet may be carried forward. Conditions and limitations may apply. Review the applicable ILD package for details. International calls are rounded to the next minute. The International Calling page lists available country calling and texting locations along with any associated rates. Rates are subject to change without notice. Your Flash Mobile ILD Service is available only while you are in Flash Mobile’s service area and will not work in areas served by our roaming partners.

Calls to Canada and Mexico are included at no additional charge. A single end user is allowed no more than 5,000 minutes of calling to Canada and Mexico in any given service cycle.

⁠⁠⁠⁠⁠⁠⁠International roaming (“IR”) is available in 170 plus countries with all Flash Mobile plans and may be purchased for an extra charge and added to your account (“IR Wallet”).  Unused balances in your IR Wallet may be carried forward. Conditions and limitations may apply.  Review the applicable IR package for details. International roaming calls are rounded to the next minute.  The International Roaming page lists available countries where service may be available with any associated rates.  Rates are subject to change without notice.  Standard data speeds approx. 128 kbps. Not for extended international use.  Capable device required.

Voicemail is a feature included at no additional cost to all Flash Mobile plans. Accessing your voicemail may require either an adequate signal for phone calls or connectivity to the internet if you using Visual Voicemail services. A Wi-Fi connection will allow you to use your Visual Voicemail.

If you are experiencing any issues accessing your voicemail, Flash Mobile recommends the following:

• 1. Ensure your phone software is up to date
• 2. Ensure airplane mode is disabled and you are connected to a strong cellular or Wi-Fi signal
• 3. Check that you can access other websites or data sources and that you can successfully complete a call
• 4. Turn your phone completely off and then back on
• 5. Check that the SIM card active in your phone matches the one listed on your account

Wi-Fi calling is included at no additional charge with all Flash Mobile plans. Wi-Fi Calling requires a Wi-Fi capable Device enabled for Wi-Fi calling capability and connection to a Wi-Fi source. Not all services available on Flash Mobile’s provider’s network are available while using Wi-Fi Calling. Please note that when making Wi-Fi calls, you are subject to the same terms and rates as regular cellular-connected voice calls � including international call charges. Receiving calls and text messages are included at no additional charge while connected to Wi-Fi. Data while connected to a Wi-Fi source is also not charged and will not count toward your monthly data allowance.

Please see the WiFi calling page or the FAQ below for important information regarding WiFi calling and E911 address registration.

*Please note these instructions may vary based on model device.

IOS

From the Home screen tap Settings

Scroll to Phone

Tap Phone

Tap WIFI calling

Tap or slide the WIFI Calling on this iPhone switch ON.

Tap Enable – Note, if necessary follow the onscreen instructions to enter an address for use in the event of an emergency call. You can update this address at any time.

Android

From the Phone app, tap the Menu icon

Tap Settings

Tap WIFI Calling

Tap or slide the WIFI Calling switch ON – Note, if necessary, follow the onscreen instructions to enter an address for use in the event of an emergency call. You can update this address at any time.

*Calls to 9-1-1 using Wi-Fi Calling operate differently than 9-1-1 calls made over a cellular network or a landline phone. When you call 9-1-1 over Wi-Fi away from your Primary Address, we and our network supplier may have no or very limited information about your location. If possible, use a cellular connection or a landline phone to place any 9-1-1 calls. When making a 9-1-1 call, always state the nature of your emergency and provide both your location and phone number, as the operator may not automatically receive this information. See full Terms and Conditions for details.

For the most up-to-date support, we suggest that you visit the manufacturer support pages:

• • Apple
  • Samsung
  • Google
  • LG

Try interacting with Quinn today by clicking on “Chat with an Expert” below! Quinn can handle your requests if you ask her a specific question, or she can guide you through the FlashMobile.com website or My Account online. She can even send you links and other useful resources and resolve common issues you may run into!

Of course, Quinn will also direct you to our expert wireless technicians during our business hours. For support during our offline time or because of holidays or other events, Quinn may ask you if you want to create a case via email and request remote assistance to resolve your issue.

Flash Mobile experts are available for support in English or Spanish during the following timeframes: All times are Eastern Standard time unless noted. Holidays may impact normal hours of operation

• Chat Support with Flash Mobile experts

  Monday through Friday from 9AM to 9PM

• Text Message support at 866-735-3324

  Monday through Friday from 9AM to 9PM

• Weekend Phone support at 866-735-3324

  Technical support and Porting issues only Saturday 9AM to 9PM Sunday 10AM to 7PM

• Email Support via Quinn

  Available 24 hours a day, 7 days a week Next business day or sooner response times.