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Popular Support Categories

  • AccountOverview
  • View & Pay Bill
  • Manage Auto-Pay
  • Usage
  • Add a Line

Device Support

  • Apple
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  • Google
  • LG

  • 5G Network
  • Mobile Hotspot
  • Wi-Fi Calling & Testing
  • International Calling & Texting
  • International Roaming

Do You Have a Mobile Data Connectivity Issue?

Frequently Asked Questions & Resources

Flash Mobile is a prepaid wireless service which charges you a monthly recurring fee that must be paid each month on your cycle date for your services to continue. Flash Mobile also requires you keep a valid credit card on file to be used to collect your monthly service charges and for any additional optional services you use.

Managing your payment information is available online or via the Flash Mobile app at any time.

Flash Mobile The most common reason services may be interrupted are due to a missing monthly payment or performing activities that result in one-time charges that go unpaid when they are due. While Flash Mobile allows a brief window for your service to continue without payment to ensure your payment processes, we will suspend your service if prompt payment on due dates is not received.

If your service is suspended and it is related to payment, simply login to your account online or use the Flash Mobile app to make payment and your services will automatically restore. Flash Wireless recommends you ensure the correct card is on file before attempting to make payment and restore service.

Late fee of $5 where applicable and Restore Service fee of $20 when applicable may apply, in addition to your monthly recurring or one-time charges owed.

Your previous bills and payment history are available online or via the Flash Mobile app. When online only, you are able to download and save your previous monthly bills.

Usage is made available for the previous 90 days. Usage history is visible both by visiting your account online or via the Flash Mobile app.

You can request changes to your plan at anytime by logging into your account online or using the Flash Mobile app. All plan change requests will take effect the start of your next billing cycle.

Flash Mobile provides a limited number of mandatory notifications regarding your account and billing. We will also notify you of any security related changes made to your account or usage behavior that may affect your service. All notifications will be sent to the email associated with the account and/or via text message to the primary phone number on the account. Changes to your contact information can be made by logging into your account online or via the Flash Mobile app.

To view all previous or missed notifications, the Flash Mobile app keeps a record of all notifications that can be accessed by clicking the bell icon at the top of the app.

To cancel at any time, you must contact one of our Wireless Experts during operating hours. Please be aware that only the account owner can cancel service, any authorized users are unable to make cancellation requests. Requesting a cancellation will take effect immediately.

If you wish to keep your number and take it with you to another carrier, you must complete the number transfer request with your new carrier while your Flash Mobile number is still active. Once your number has successfully transferred to your new carrier, your service with Flash Mobile will immediately terminate. The account owner is responsible for any outstanding Flash Mobile charges or balances owed on your account.

Flash Mobile does not offer refunds for any unused portions of your monthly service charges.

Get Flash Mobile Service Today

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