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Frequently Asked Questions & Resources

Flash Mobile is currently BYOD only (bring your own device). We recommend using the Device Compatibility tool to ensure compatibility with Flash Mobile service if you are bringing your own device. If you need a device, we work with some trusted partners that provide devices. Please visit our Devices page here.

You can always verify your device compatibility with Flash Mobile service by selecting Bring Your Own Device under the Shop menu. Instructions and results are available after submitting your device IMEI.

As part of the order process, the Device Compatibility check is required.

Flash Mobile recommends using the Bring Your Own Device compatibility check tool before placing an order or attempting to activate a new device with your existing service. The tool is powerful, however can be limited as some information is proprietary to the carrier or phone manufacturer and is not made available to Flash Mobile until you attempt to activate.

Some reasons devices may not be compatible:

  • Financial obligation to your previous carrier/manufacturer
  • Device is locked to a different network and must be unlocked prior to use
  • Software incompatibility or outdated software on the device
  • Hardware incompatibility because some devices have multiple model variations
  • Device has been reported to the Lost/Stolen list and blacklisted from service
  • The phone is already active on the Flash Mobile network
Apple Samsung Motorola Google
iPhone 11 Galaxy A10e G4 Pixel 3XL
iPhone 11 Pro Galaxy A11 G4 Play Pixel 4XL
iPhone 11 Pro Max S10 G4 Plus
iPhone 6 S10 Plus G7
iPhone 6 Plus S10 SE G7 Play
iPhone 6S S10 SE Plus G5 Plus
iPhone 6S Plus S10E
iPhone 7 S10E Plus
iPhone 7 Plus S20
iPhone 8 S20Plus
iPhone 8 Plus S8
iPhone SE S8 Plus
iPhone SE 2 S9
iPhone X S9 Plus
iPhone XR Note 8
iPhone XR Note 9
iPhone XS Max Note 10
Flash Mobile keeps it simple if you want to activate a different device! If you are using a physical sim simply remove your already active SIM card from your existing device and insert it into the new phone to begin the activation process. If you are using an eSIM, log into your account and click on Swim Swap and follow the on-screen instructions. Flash Mobile recommends you restart the device and ensure you are in a strong signal area before proceeding.

Flash Mobile service requires the use of a Flash Mobile branded SIM card. SIM cards are provided when placing a new order, and can be sent to you when troubleshooting or service related issues occur.

Login to your account online for more assistance and to process a SIM card change.

Absolutely! The number transfer process begins when you place a new order, as we collect details about your prior service in order to facilitate the transfer for you. These details include account numbers, name as it appears on the account, and PIN number at a minimum. Email notifications will keep you up to date and advise you when your number has transferred to Flash Mobile and you can activate your new service!

Number transfers from a wireless carrier typically complete quickly, but in some situations can take up to 4 hours. If you are transferring a traditional home phone number to Flash Mobile then it could take up to 10 days to complete. In addition, carriers such as Verizon Wireless and AT&T may require additional confirmation before releasing their number to Flash Mobile. If this occurs, Flash Mobile will pause the number transfer request until you are able to complete the steps necessary from your previous carrier.

Flash Mobile will keep you up to date with email notifications to advise you during your number transfer process. You can always login to your account online to view the status or re-submit a number transfer request after making corrections.

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